Privacy & Data Protection
This Privacy Policy explains how Regalrush collects, uses, stores and protects the personal information you provide when using our website and services. We take user privacy seriously and aim to be clear about the data we process, why we process it, and how you can manage your information.
Types of data we collect
We collect information that is necessary to create and operate your account, process payments, provide games and support, and to meet our security and compliance obligations.
Personal data
Personal data may include your name, email address, date of birth, postal address, phone number and any identity documents you submit for verification. We use this data to open and verify accounts, prevent fraud, and communicate with you.
Technical data
Technical data covers information about your device and connection such as IP address, browser type, operating system, device identifiers and cookies. This helps us deliver the site, prevent abuse and optimise the user experience on mobile and desktop.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details, wagering history, bonuses used and game activity. We use this data to process transactions, handle disputes and comply with applicable checks.
Use of information
We use collected data to operate your account, process payments, provide customer support, detect and prevent fraud, and improve our services. We may also use information to send important service messages about your account and any required regulatory notices. Where you have given consent, we may send marketing and promotional communications which you can opt out of at any time.
Data protection practices
We store personal information on secure systems and use technical and organisational measures to protect it from unauthorized access, loss or alteration. Access to personal data is restricted to staff who need it to perform their duties. While no system is completely foolproof, we regularly review our security measures and update them as appropriate.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support login and security, analyse site performance and deliver relevant content. You can control cookie settings through your browser and, where applicable, via our cookie settings tool. Disabling some cookies may affect site functionality.
User rights
You have rights in relation to your personal data including the right to request access, correction or deletion, and to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. We will respond to valid requests and provide guidance on how to exercise these rights.
Access, correction and deletion of data
To access, correct or request deletion of your information, contact our support team. We may require identity verification before actioning requests. Certain data may be retained where necessary for legal or operational reasons, such as fraud prevention or dispute resolution.
Information sharing and third parties
We may share data with payment processors, identity verification services, analytics providers and other trusted partners who process data on our behalf. We may also disclose information if required by law or to protect our users and systems. We require third parties to implement appropriate safeguards when handling your data.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices. When we make material changes we will notify you through the site or via email. For questions or requests about privacy, contact [email protected].